Return Policy Page

Returns Policy

Sign in to your Umedia Account, select My Orders.

Select the order you wish to return and click on the Manage Order button.

Click on Return Items.

Fill in the Return Form. The available return options (pickup/drop-off) will be displayed in this form.

Pack your return package securely, with the product in the original and undamaged manufacturer's

packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package.

Head to your nearest drop-off point or wait for collection by our pick-up service. While handing over your package to Drop-Off station/ Pickup Agent, please collect the Umedia Return Acknowledgment paper and reserve it for future reference.

Make sure you have written your order number and return tracking number on your package at the time of drop off. You can view your return tracking number as soon as you have filled the Online Return Form and logged your return request.


Conditions for Returns


The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

The product must include the original tags, user manual, warranty cards, freebies and accessories.

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Umedia packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

While you return the item at our hub, please collect the Umedia Return Acknowlegement Form from the Hub and fill it in by yourself. Keep one copy to yourself and we will keep another copy of it for the record.

Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.

Warranty Policy

Types of Warranties:

Brand Warranty: Brand warranty are warranties provided by the brand/manufacturer of the product. Umedia does not take any responsibility for after-sales services provided by the brand/manufacturer. Customers will need to approach the brand directly through their authorised service centres to submit the products for repair/replacement under the warranty conditions.

Seller Warranty: Seller warranty are warranties provided directly by the seller who has sold the product to you. Please note that the terms and conditions of this warranty may differ from seller to seller. Customers may check directly with the seller via the chat function on the product page.

International Manufacturer/Seller Warranty: This warranty is directly offered by international manufacturers/sellers of the product. The geographical location of the service centre may vary based on brand’s regional presence and may require the customer to ship the product out of country to be repaired/replaced. Customers have to follow the warranty process as mentioned on the warranty card or on the brand’s official website.


Note: All warranties does not cover damage caused by accidents or unauthorized modifications.


Issuance of Refunds


The processing time of your refund depends on the type of refund and the payment method you used.

The refund period / process starts when Umedia has processed your refund according to your refund type.

The refund amount covers the item price and shipping fee for your returned product.


Refund Types


Umedia will process your refund according to the following refund types:

Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.

Refunds from cancelled orders - Refund is automatically triggered once cancelation is successfully processed.

Refunds from failed deliveries - Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.

REFUND TIME: 10 Working Days

Note: Maximum refund timeline excludes weekends and public holidays.

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.


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